Challenge with Visibility of Outbound Campaign Created via AWS CDK in AWS Connect UI

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I attempted to generate an outbound campaign in AWS Connect using CDK. While the campaign was successfully created, it does not appear in the user interface. When I endeavor to create the outbound campaign manually in the UI using the same name, an error message states, "A campaign with this name already exists."

已提問 4 個月前檢視次數 170 次
2 個答案
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Hello,

From the cloudformation console, are you able to click onto the campaign physical resource ID to then be directed to the the console itself?

To double check check that the resource created successfully, you can also run the following command:

aws connect list-campaigns [ 1 ].

Secondly, you can also update and re-deploy the CDK stack to have the front-end and back-end synchronise while also making sure that the correct parameters and values have been passed [ 2 ].

Do let me know if you continue to encounter issues with this.

References:

[ 1 ] list-campaigns - https://docs.aws.amazon.com/cli/latest/reference/connectcampaigns/list-campaigns.html

[ 2 ] class CfnCampaign (construct) - https://docs.aws.amazon.com/cdk/api/v2/docs/aws-cdk-lib.aws_connectcampaigns.CfnCampaign.html#:~:text=class%20CfnCampaign%20(construct)

已回答 4 個月前
  • There is no problem retrieving and using the outbound campaign, but the concern here is that I am unable to see the campaign in the UI, it appears that there is a bug with the outbound campaign creation using backend

0

Hello,

To be able to view outbound campaigns created outside connect UI (using API) within connect ui, you will have to add the instance ID as a tag to the campaign. Let us know if you still cannot view the campaigns when instance id is added as a tag.

[+] https://docs.aws.amazon.com/connect/latest/adminguide/how-to-create-campaigns.html

AWS
支援工程師
kgopelo
已回答 4 個月前

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