Switch from basic support to enterprise support

0

My account due to an issue was created with basic support, what can I do to switch to enterprise support? Please note that my AWS Organization currently has Enterprise support.

Hector
已提問 8 個月前檢視次數 267 次
1 個回答
2

All you need to do is open a support case under Account and Billing category from Org account(payer account) mentioning the account details of the child account that is still on basic support plan.

Remember logging the case from payer account not from the child account which has basic support plan.

Mentions something like below in your support case logged from payer account:

"The account(Child Account Name, Account Id that has basic support plan) has been merged with with payer account <Account id and Account Name>. Request a support plan change of this account from current Basic support plan to Enterprise support plan."

Hope this helps.

Comment here if you have additional questions, happy to assist.

Abhishek

profile pictureAWS
專家
已回答 8 個月前
profile picture
專家
已審閱 8 個月前

您尚未登入。 登入 去張貼答案。

一個好的回答可以清楚地回答問題並提供建設性的意見回饋,同時有助於提問者的專業成長。

回答問題指南