Hi, I cannot access our workspaces VM with the desktop client I installed on my IMac. The client works well in Windows, no problem with the server. However, on my Imac, I downloaded the client, I log in with the credentials, everything is ok, the wheel is spinning, [see screenshot here](https://screencast-o-matic.com/i/c3Xj16VusxJ). And then, just at the end when the connection needs to be established, it crashes and [it gives me this error code (google doc link).](https://docs.google.com/document/d/1_lx-LiYS4AytV7hDJnbslwkPSPZeEM-xFSGY0sgA5gs/edit?usp=sharing) I am using IMac mi 2011 with High Sierra 10.13.6 installed. Can anyone help? Thanks.

Amazon Workspace Client crashes before connecting to server

Hi, I cannot access our workspaces VM with the desktop client I installed on my IMac. The client works well in Windows, no problem with the server.

However, on my Imac, I downloaded the client, I log in with the credentials, everything is ok, the wheel is spinning, see screenshot here.

And then, just at the end when the connection needs to be established, it crashes and it gives me this error code (google doc link).

I am using IMac mi 2011 with High Sierra 10.13.6 installed.

Can anyone help?

Thanks.

AbhiAlate
1 年前
Could you also share logs? It'll help to troubleshoot better. https://docs.aws.amazon.com/workspaces/latest/adminguide/amazon-workspaces-troubleshooting.html
viktorkyvio
1 年前
Thanks @AbhiAlate, but there is no such a folder for logs in my computer, and I cannot create it when I try. There is no Amazon Webservices folder in Application Support folder of my Mac.
AbhiAlate
1 年前
Steps to get the logs:

Start the client with higher verbosity: open -a workspaces --args -l3

Recreate the issue

Quit the client

Logs are stored at: ~/Library/"Application Support"/"Amazon Web Services"/"Amazon WorkSpaces"/logs

You can put those files in a compressed format

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已提問 1 年前檢視次數 375 次

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這些答案是否有幫助？支持正確答案，以幫助社區從您的知識中受益。

I have just followed your steps and tried through the terminal @AbhiAlate, but unfortunately, it doesn't create the logs. There is no folder created.

已回答 1 年前