Hello,
I am attempting to dynamically select a customers account manager to take incoming calls for certain accounts. I have been following the instructions here: https://docs.aws.amazon.com/connect/latest/userguide/contactflow.html#transfer-to-agent
I created a lambda function to return the agent Id
var resultMap2 = {
agentID:agentid,
};
callback(null, resultMap2);
This is working perfectly, and it is returning the ID to my contact flow just fine. When I go to set the working queue (by agent > use attribute > type:external attribute:agentID) It errors out.
I'm just wondering if anyone sees any glaring issues here? Or if anyone has been able to set this up? I have tried to use other agent fields like username and ARN but neither are working.