how to implement holyday voicemail in amazon connect?

0

how to implement holyday voicemail if customer is calling during holyday, offered leave a holyday voicemail using amazon connect?

已提問 10 個月前檢視次數 574 次
1 個回答
0
已接受的答案

This is possible by setting the operation time.
However, this method can be used for simple holidays (e.g., only Saturdays and Sundays), but not for holidays that occur unexpectedly.
https://docs.aws.amazon.com/connect/latest/adminguide/set-hours-operation.html

In order to accommodate unexpected holidays, the calendar must be created using the Systems Manager Change Calendar.
From there, I think it would be possible to use Lambda or similar to determine whether the day on which the call is attached is a holiday or not.
https://docs.aws.amazon.com/systems-manager/latest/userguide/systems-manager-change-calendar.html

profile picture
專家
已回答 10 個月前
profile picture
專家
已審閱 10 個月前

您尚未登入。 登入 去張貼答案。

一個好的回答可以清楚地回答問題並提供建設性的意見回饋,同時有助於提問者的專業成長。

回答問題指南