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Hello.
Is it possible to sign in as the root user instead of the IAM user?
Try signing in to your AWS account as the root user using the steps in the document below.
Root users can sign in using the email address associated with the root user.
https://docs.aws.amazon.com/signin/latest/userguide/introduction-to-root-user-sign-in-tutorial.html
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I will suggest to login through root user if you are unable to login through IAM user.