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While the standard forward/back mouse buttons do not work, you can map them to a 'Keystroke Assignment' and get them to work. For example, I have a Logitech mouse and OOTB the forward/back buttons do nothing in WorkSpaces. Then I went into Logitech options and mapped the forward/back buttons to the keyboard combination for forward and back navigation - On Windows:
[ ALT + Left Arrow Key ] = Back
[ ALT + Right Arrow Key ] = Forward
Now my navigation buttons work in WorkSpaces (in browsers and Windows Explorer). If your mouse does not come with software for remapping, then there are lots of freeware apps to do this like Mouse Manager or X-Mouse Button Control.
NOTE: This hack can also work by remapping trackpad swipes to Keystroke Assignments (e.g. two-finger swipe = ALT+Left Arrow].
Thank you for the suggestions. I was waiting for AWS Support to get back to me, since I've been corresponding with them about this issue as well. Unfortunately, they let me know today that Trackball mice are considered 3D mice by their Service Team, so they're affected by the compatibility issue with 3D mice as mentioned above. I did not know that my mouse is considered a 3D mouse, because I could not find any information online that confirmed that it was. Searches online for 3D mice also turned up mice that seemed more complex than mine. Anyways, they have opened a feature request for this issue to be fixed, but stated that there is no timeline on when that request ticket will be worked.
Until there's an official fix, I'm just working around the issue using AutoHotkey. I installed that software on the PC that the AWS WorkSpaces client is being run from (not in the AWS environment itself). Then I created a script with the following code & ran it:
#SingleInstance Force XButton1:: { KeyWait, XButton1 Send !{Left} }
in case anyone needs the forward button functionality as well, this script should work for that:
#SingleInstance Force XButton2:: { KeyWait, XButton2 Send !{Right} }
Autohotkey is already approved software at my company, and I am more familiar with it. I do appreciate the suggestions of the other software options though.
Hello! Can you please provide the mouse make and model you are using? If your mouse is a 3D mouse, they are not supported by WorkSpaces at this time, as mentioned in our documentation https://docs.aws.amazon.com/workspaces/latest/userguide/peripheral_devices.html#devices-input
If you would like a further analysis, please open a support case with us and provide us with the Advanced Logs from the Client. Connect to the Workspace while collecting the logs, click on the button, then close the client, zip the logs folder and attach to the case, following the steps in this link https://docs.aws.amazon.com/workspaces/latest/adminguide/amazon-workspaces-troubleshooting.html#advanced-logging
Hello. My mouse is a Kensington Expert Wireless Trackball Mouse, SKU K72359, model M01286-M. I don't think it is a 3D mouse. It looks just like this: https://www.amazon.com/Kensington-Expert-Wireless-Trackball-K72359WW/dp/B01936N73I
I will also look into submitting a support case with logs.
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thank you for the Autohotkey script! If you can provide the case number, I' ll make sure to pass this information along (if you haven't included it in the case already)