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Hello.
Perhaps we, the users, need to check with AWS support as we cannot determine from the content of that email alone.
Please contact AWS Support by opening a case with "Account and billing".
https://docs.aws.amazon.com/awssupport/latest/user/case-management.html
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- 已提問 6 個月前
is it a free service or charged?
"Account and billing" inquiries can be made free of charge.