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Hello.
Inquiries under "Account and billing" can be made free of charge.
This issue must be a problem with your AWS account, so please open a case under "Account and billing" and contact AWS Support.
https://docs.aws.amazon.com/awssupport/latest/user/case-management.html
By the way, in the case of EC2 ElasticIP, I think you can cancel the rDNS settings by following the steps in the document below.
https://docs.aws.amazon.com/AWSEC2/latest/UserGuide/elastic-ip-addresses-eip.html#Using_Elastic_Addressing_Reverse_DNS
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