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Account Blocked. Cannot start new instances

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I've been using AWS for a good half a year without any issues, but after spinning up several new instances I received this automated email from AWS yesterday:
"
Subject: Action Required: Irregular activity in your AWS account
Severity: Urgent
Correspondence: Dear AWS customer,

Your AWS Account may be compromised. Please review the following notice and take immediate action to secure your account.
"

And now when I try to start my instance I am shown with this notification:
"This account is currently blocked and not recognized as a valid account. Please contact aws-verification@amazon.com if you have questions."

And of course, both AWS Support and aws-verification@amazon.com have not replied after one full day. Does AWS even have support staff these days?

已提問 5 年前檢視次數 612 次
9 個答案
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great job AWS, no responses at all after ~48 hours for a case with Severity "Urgent business impacting question"

已回答 5 年前
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72 hours and counting..

已回答 5 年前
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Hi there,

I have sent you a private message, please look into the same.

thanks!

已回答 5 年前
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I got the same issue

已回答 5 年前
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been close to 6 days, still no resolution. well done AWS!!!

已回答 5 年前
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My grandkids are already starting to have their own grandkids.. come on AWS keep me waiting

已回答 5 年前
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accidental double-post

Edited by: st6445 on Nov 22, 2021 4:07 AM

已回答 5 年前
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One full week later, still no correspondence from AWS support or any resolution.

已回答 5 年前
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resolved after 9 days or so; disappointing slow

已回答 5 年前

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