I'm failing to transfer a domain I own to Route 53. I've set up a zone file for it and I'm going through the transfer process. I add the domain to my basket and configure it to use Amazon's DNS servers.
But when I confirm the order, I almost immediately get this email:
[Action required] We couldn't transfer 127people.com to Amazon Route 53
Dear AWS customer,
We recently received an online request from your AWS account to transfer the following domain name:
127people.com
We weren't able to transfer the domain name. This is because:
We can't finish transferring your domain. Contact AWS Support at https://console.aws.amazon.com/support/home#/ for further information. We apologize for the inconvenience. For more information, contact Amazon Web Services Customer Support.
Regards,
Amazon Route 53
As I said, this email arrives almost instantly - before any emails have been sent to the domain owner (which is me) to confirm the transfer.
The domain is unlocked, I've turned off contact privacy and I have regenerated the transfer code, so I can be sure it's the correct one.
I haven't contacted support as I have a basic plan and can't create technical support tickets.
I know I've done this successfully before with another domain, but I can't work out what's different this time.
Thanks for trying, but I had already been through all of that several times.
I'm talking to support now and it seems my account had been locked from transferring domains - for reasons I have yet to get to the bottom of.
Thanks for the update. Let us know once you hear back from Support.