Amazon WorkMail going under Promotions Tab in GMAIL

Question

Hi, We recently set up our organization's email system in Amazon Workmail on a test basis and has noticed that the emails from all the mail ids under amazon workmail including those of the HR are being delivered under the Promotions Tab in Gmail which is not at all good for our business. So sould like to know a way around to resolve this.

Regards, Arjun

Regards,
Arjun

Answer

Hi,

I'm sorry to hear you're experiencing problems with sending mail to Gmail accounts. This can have 2 problems:

1. Are you using the complementary .awsapps.com domain? Its not recommended to use this domain in production as its a domain to be used for testing. This domain is limited in volume and does not have all deliverabilty records. 
2. Have you completed the domain configuration with all the recommended domain records for mail deliverability? Please check that the DKIM, DMARC, SPF and Mail From are correctly configured. (More details can be found on [this](https://docs.aws.amazon.com/workmail/latest/adminguide/add_domain.html) documentation page)

Kind regards,
Robin

Amazon WorkMail going under Promotions Tab in GMAIL

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