"Could not retrieve tape" AWS Virtual Tape Gateway (S3 Glacier Deep Archived Tape)

Question

Upon attempting to Retrieve a virtual tape from S3 Glacier Deep Archive we get the general error message "Could not retrieve tape" along the top of the page in red.

The tape was created about a week ago and then archived successfully in S3 Glacier Deep Archive.

Answer

Hello PDSB-SP,

To troubleshoot the issue further, 
- Are you able to retry the operation and see if it succeeds? Maybe it was a one-off issue?

- Could you check CloudTrail event [1] around the time-frame when you tried Retrieve Tape operation?

- Can you retry the Retrieve operation while observe the request headers in your Browser developer tools? 
  - Specifically, you would be looking for requests being made to the service and what the response is. Maybe, the response headers show a detailed error on what the underlying problem might be. 
  - To access Developer Tools, navigate to More Options for your Browser and search for Developer Tools. For Firefox and Chrome, it should be under More Tools -> Developer Tools. 
  - Once you have the Tools open, click on the Network Tab and retry the Retrieve Tape operation. 
  - Search for the Api request made to the service and look at the Headers/Request/Response sub-tabs and check for any error messages which might share more information on the issue.

- Have you tried Retrieving the Tape via AWS CLI? You can use the following command to do so [2][3]- 
    - Sample command: `aws storagegateway retrieve-tape-archive --tape-arn  --gateway-arn `

If you are still facing difficulties, I would recommend opening up a case with AWS Support [4] and providing resource information. This typically includes AWS Account-ID, AWS Region, Gateway-ID, Tape-ID, Error message, Request-Ids, Time-frame when you attempted the operation and anything else that might help troubleshooting the error.

Do let me know if you have follow up questions.

Resources
- [1] Viewing CloudTrail events - https://docs.aws.amazon.com/awscloudtrail/latest/userguide/view-cloudtrail-events-console.html
- [2] AWS CLI - https://docs.aws.amazon.com/cli/latest/userguide/cli-chap-using.html
- [3] CLI: `retrieve-tape-archive` - https://docs.aws.amazon.com/cli/latest/reference/storagegateway/retrieve-tape-archive.html
- [4] Creating Support Case - https://docs.aws.amazon.com/awssupport/latest/user/case-management.html

Thanks,

Sagar

"Could not retrieve tape" AWS Virtual Tape Gateway (S3 Glacier Deep Archived Tape)

相關內容