How to set actions in Amazon Connect Step by Step Guide (Forms View)

Hello, Thank you for posting on AWS re:Post forum. I am Tom from AWS Support. Reviewing on the screenshots, I assume this is the setup page for step-by-step guides for the Amazon Connect agent workspace. After reading the guide for setting up Agent Workspace [1], I see that we will have to set up each action button for successfully transition from one view to another. For example, when reviewing on the flow JSON definition [2] for the create luggage claim flow, I see that each block has a Transitions field with NextAction properly defined. As shown in this API documentation explanation [3], NextAction is the field to determine which block to transition next when agent clicked on a button.

So, it is necessary to set an action, as shown in the 2nd screenshot for your post for the flow to be fully connected. You may also troubleshoot through exporting the Contact Flow [4], and evaluate if any of the NextAction field is not defined or invalid.

I hope the above information helps. Thank you again for posting on AWS re:Post. Have a nice day.

Links and References [1] https://aws.amazon.com/blogs/contact-center/getting-started-with-step-by-step-guides-for-the-amazon-connect-agent-workspace/ [2] https://raw.githubusercontent.com/aws-samples/amazon-connect-step-by-step-guides-module-library/main/examples/Cards/SBSGuides_Example_Cards_Guide.json [3] https://docs.aws.amazon.com/connect/latest/APIReference/flow-language-actions.html#flow-language-actions-transitions-nextaction [4] https://docs.aws.amazon.com/connect/latest/adminguide/contact-flow-import-export.html