Pearson VUE revoked my SAA-C03

Question

Hi AWS Team,

I scheduled my exam for AWS SAA-C03 on 08-10-2021 and the Pearson VUE proctor was revoked. That was not my mistake, the proctor was trying to connect through onVUE it was not connecting, then he pinged in the chat as, I am calling your mobile and just pick up the call then I picked up.

Raised support with Pearson VUE on the same day and they said after 14day you can reschedule the exam, when I check with them after 14 days now they are saying to check with the AWS team

Pearson VUE case ID: XXXXXXXX
AWS Candidate ID: AWS03045655

I have already raised the AWS support case using https://support.aws.amazon.com/#/contacts/aws-training.

I haven't heard back yet. I need to complete the certification ASAP as per my company guidelines. Kindly do the needful to reschedule the exam.

Thanks.

* Edit: Removed case ID — Aimee K.

Answer

Hello,

I'm so sorry to hear about this, it's not the experience we strive for. I've passed these concerns along internally for further review & visibility into your case.

For your privacy, we're unable to discuss account or case details via this platform. Rest assured, our team in the Support Center has full visibility and will follow up with you in your open support case as soon as there are next steps provided.

Please check out this article to see how you can request a call through our Support Center as well, should you have further questions or concerns about this process:
https://aws.amazon.com/premiumsupport/knowledge-center/aws-phone-support/.

We thank you for your patience as we work to resolve this.

Best regards,

— Aimee K.

Pearson VUE revoked my SAA-C03

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