AWS account still suspended after payment completed for 6 days

Hi,

I apologize for the continued concern. Continue to work with our teams via your case as they have the tools and visibility needed to best assist you.

- Sage A.

I understand how frustrating this situation must be. When an AWS account is suspended due to billing issues, it should typically be reactivated shortly after the outstanding balance is paid. However, there can be delays in some cases.

Since you've already paid the outstanding balance and opened support cases, here are the recommended next steps:

1. Continue working with AWS Support: Since you've already opened support cases, continue to follow up on those cases. The support team has the tools and access needed to investigate your specific account situation and expedite reactivation.

2. Contact AWS Billing and Account Support directly: If you haven't already, you can reach out to AWS Account and Billing Support specifically, as they handle account suspension and reactivation issues. Even with a suspended account, you should have access to billing and account support.

3. Check for any additional requirements: Sometimes account reactivation may require additional verification steps or documentation beyond just payment. Your support case should clarify if anything else is needed.

4. Request escalation: If you feel your case isn't progressing, you can request an escalation within your existing support case to have it reviewed by senior support staff.

The support team you're already working with is your best path to resolution, as they can access your account details and work directly with the internal teams responsible for account reactivation. Keep your support case numbers handy and continue to follow up regularly until the issue is resolved.