Proctor Didnt Turn up for second time. No Help from Pearson Help desk.

Second time in a row Protctor didnt turn up for my exam.
I took leave for both the time and completely wasted my time.
No help from Pearson help desk other than asking me to wait for procor or they can create a Case id for me.
AWS really need to rethink about their arrangement with Pearson.
Highly unprofessional experience.