Update AWS Connect Chat DisplayName after chat start

Hi,

It is not possible to update the display name mid conversation. The only exception to this is if you use a custom CCP for the agent so that you control where this information comes from. For example you can check a custom endpoint for the data if it’s not present then use the one provided by the chat widget.

To create a custom CCP you need to use the streams API and build yourself a self hosted WebApp.

https://github.com/amazon-connect/amazon-connect-streams

Thx Dan