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Hello Ryan hope your doing well,
This is due to a known issue where if you change the display settings on the WorkSpace to Duplicate, it breaks connectivity to the WorkSpace. An example of ways this occurs is when you use PowerPoint on the WorkSpace and change presenter mode to duplicate.
The client team is working on longer term fixes. But, for now, to fix this issue please perform the below:
- RDP to the WorkSpace.
- Run PowerShell as Administrator.
- Run each of the commands below to clean-up the DCV display registry keys to fix it.
- Disconnect the RDP session.
- Connect again using the client.
Commands to run on Step 3:
Stop-Service -Name dcvserver -Force
Sleep 1
Get-Item HKLM:\SYSTEM\CurrentControlSet\Control\GraphicsDrivers\Configuration\DCV* | Remove-Item -Force -Verbose -Recurse
Get-Item HKLM:\SYSTEM\CurrentControlSet\Control\GraphicsDrivers\Configuration\NOEDID* | Remove-Item -Force -Verbose -Recurse
Get-Item HKLM:\SYSTEM\CurrentControlSet\Control\GraphicsDrivers\Connectivity\DCV* | Remove-Item -Force -Verbose -Recurse
Get-Item HKLM:\SYSTEM\CurrentControlSet\Control\GraphicsDrivers\Connectivity\NOEDID* | Remove-Item -Force -Verbose -Recurse
Get-Item HKLM:\SYSTEM\CurrentControlSet\Control\GraphicsDrivers\ScaleFactors\DCV* | Remove-Item -Force -Verbose -Recurse
Get-Item HKLM:\SYSTEM\CurrentControlSet\Control\GraphicsDrivers\ScaleFactors\NOEDID* | Remove-Item -Force -Verbose -Recurse
Sleep 1
Start-Service -Name dcvserver
I believe these steps should help you resolve your issue.
Thank you!
I’m awaiting feedback from the original user experiencing this issue. However, I successfully applied this solution to a related problem where the system was stuck on a screen displaying, “Your workspace will be ready in a few seconds.” We've encountered this issue several times before, and typically, we've had to resolve it by performing a system rebuild, which isn't ideal. This approach offers a more practical alternative.
I'm getting the same error. I inspected the WSP logs and found that the impacted client is receiving a strange display layout: (\.\DISPLAY1(primary), 0,0 1280x1024 96 dpi - \.\DISPLAY1(primary), 0,0 1280x1024 96 dpi - \.\DISPLAY1(primary), 0,0 1280x1024 96 dpi)
It eventually hits the max number of layout requests and then disconnects.