Shift profiles longer than 7 days- flip-flop shifts, 14-day shifts.

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Hi, I am trying to schedule a team where agents work one week on an earlies shift pattern, a 2nd week on a lates pattern. So effectively the shift pattern rotates once every 14 days. How do I do that in AWS Connect?

It looks like I can only put in a maximum of 7 days at a time. I don't mind having 2 shift patterns but I can only associate an agent with one profile at a time, when what I want to do is associate them, in advance, with one profile for one time period and another profile for another time period.

Thanks for your time

已提問 4 個月前檢視次數 90 次
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