Workdocs deleted file recovery

The file was deleted by the workdocs driver

Recovery Volume Retention Files in the Recovery Recycle Bin are saved for 365 day(s) before being deleted.

The file to restore does not appear in the trash when accessing Workdocs web. Is there another location I can check?

file log The file does not appear in the recycle bin for recovery.

Check for backups or ask AWS Support to recover it for you.

Thank you for your reply.

The user deleted the file using the Workdocs driver.

It is set in the Workdocs admin panel to keep it for 365 days before permanently deleting the file.

The deleted file is not in the Workdocs recycle bin (admin).

Is there another place where I can check for the existence of the file?

Hello, I still don't know what I should do. Could someone give me some guidance?

Thanks

Hi Roney, I also encountered similar situation and was finally able to recover mine, so sharing the findings.

-Currently, Workdocs Recycle Bin shows "Folders" first so you might have to scroll down several minutes until the files such as Excel, PDF, Word start appearing (in our case, was 10+min of scrolling down).

-Some files were still unrecoverable showing "you do not have permission to this document. request access" Clicking the request access sent e-mails to managers who were also unable to view document/give permission, so received support by cutting ticket to Workdocs team and got restored.

Category: Enterprise Engineering

Type: Corporate WorkDocs

Item: Content Recovery

Group: EE-Obsidian