Specify outbound caller ID using Connect Streams?

0

We want to give our Streams application the ability to specify the caller ID for outbound calls based on the destination (based on value in our system, not based on country or area code). How can we initiate an outbound call for a specific agent that will use a specific caller ID number? I would think that this should be done by passing an attribute to the outbound call (we are currently using agent.connect() to initiate the call) and to then use a Lambda function called from the outbound whisper flow to specify the caller ID, but it doesn't seem possible to pass any attributes when initiating a call. We are open to any possible solutions.

已提問 2 年前檢視次數 389 次
1 個回答
0

You could possibly improvise on the example provided here https://aws.amazon.com/premiumsupport/knowledge-center/connect-dynamic-outbound-caller-id/

It is using a Lambda function to set the outbound number into a variable outbound_number in Step 6. The function in the example determines it based on the a country but you could have your own logic to determine it.

You may find this useful as well https://docs.aws.amazon.com/connect/latest/adminguide/queues-callerid.html

Kishan
已回答 2 年前
  • Yes, I know I can use a Lambda to set the outbound caller ID (as I mentioned in my question). My question is how I can pass the criteria to the outbound whisper flow. Our custom dialer (using streams) is what specifies the outbound caller ID number based on the person being called. How can I pass data to the whisper flow that the Lambda can then use to determine the caller ID?

您尚未登入。 登入 去張貼答案。

一個好的回答可以清楚地回答問題並提供建設性的意見回饋,同時有助於提問者的專業成長。

回答問題指南