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It will be rare that someone from AWS will ever reply to this kind of things. You may do the following:
- Contact Pearson Vue: Reach out to Pearson Vue customer support and explain the situation. They may be able to provide assistance or escalate your case for further review.
- Follow Up with AWS Support: Continue to follow up with AWS Support regarding your case. Make sure to provide all relevant details and documentation to support your request for a reschedule or refund.
- Check for Updates: Keep an eye on your email and any communication channels for updates from Pearson Vue or AWS Support regarding your case.
- Consider Alternative Options: If necessary, explore alternative options for taking the exam, such as scheduling with a different testing center or platform.
- Escalate if Necessary: If you're not getting a satisfactory resolution, consider escalating your case with both Pearson Vue and AWS Support to higher levels of management or authority.