Storage Gateway stored volume does not upload

Hello,

I'm Mike with the Storage Gateway team.

It is possible that there is IP blocking or similar that is interfering with the SGW's ability to upload data to AWS. These would be most likely coming from your own network and network security measures. We are not actively intercepting data before it gets to our public endpoint.

You will need to look at things like your firewall configuration in order to make sure all the required ports are open ( https://docs.aws.amazon.com/storagegateway/latest/userguide/Resource_Ports.html ). You'll also want to ask if your security team is doing any SSL inspection of packets. That activity is detected by our gateway as a "man in the middle" attack and will cause our connection to AWS to sever. Lastly, you should be able to do a traceroute or similar from your network to the AWS endpoint from your network and from the network that works to compare where else you may need to look for network access or config changes.

If you have an AWS support contract, I encourage you to open a ticket as that will allow our support engineers to look into your account and provide other assistance you may find useful.

Mike H., Systems Engineer, SGW