Workdocs Install Fails in New Workspace

Question

I am experimenting with Workspaces and WorkDocs. I have a standard workspace installed. When I click on the icon to install Workdocs, the installer appears to run for a few seconds and the install window goes away. There are no error messages.

Workdocs is not installed. When I look in the Event log, I see that the MSI installer failed with error 1603. I understand that this may mean that I don't have permissions to install apps, however I am running as administrator and am able to install other apps.

I am running the Workspace in a public subnet with AWS Simple Directory. I have IP restricted to my home IP. The workspace is a standard config with 4Gb.

Suggestions on how I can proceed?

Answer

Hi,

If your Amazon WorkSpaces administrator has enabled it, you can integrate your WorkSpace with Amazon WorkDocs. WorkDocs is enabled on the [directory level during registration](https://docs.aws.amazon.com/workspaces/latest/adminguide/launch-workspace-simple-ad.html#create-workspace-simple-ad).

You **must be invited to join an Amazon WorkDocs organization**. Your Amazon WorkDocs administrator creates an organization and invites you and other users to join.

Once you join, you can access [Amazon WorkDocs using the Web Client](https://docs.aws.amazon.com/workdocs/latest/userguide/web_client_help.html) or using Amazon WorkDocs Drive. 
* You must be an administrator on your device to [install Amazon WorkDocs Drive](https://docs.aws.amazon.com/workdocs/latest/userguide/drive_install.html). 
*  Amazon WorkDocs Drive is available for 64-bit versions of Windows 7, Windows 8, and Windows 10, plus Windows Server 2008 R2 SP1, Windows Server 2012 R2, and Windows Server 2016.
* Amazon WorkDocs Drive for Windows also requires Microsoft .NET Framework 4.6.2 or later.

Workdocs Install Fails in New Workspace

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