Instance SSH not working

Hello,

I am sorry to hear that you are having issues with SSH on your business workload.

AWS cannot "reset your instance" and you will need to troubleshoot the issue to resolve it. If you can include more information about the error message and configuration, this will help the community to provide a solution. Have you check the security groups?

I recommend you follow this guidance to troubleshoot this further: https://aws.amazon.com/premiumsupport/knowledge-center/ec2-linux-ssh-troubleshooting/

If you are using EC2 Instance Connect, see this link instead: https://aws.amazon.com/premiumsupport/knowledge-center/ec2-instance-connect-troubleshooting/

Finally, the documentation lists resolution for several error messages you might get: https://docs.aws.amazon.com/AWSEC2/latest/UserGuide/TroubleshootingInstancesConnecting.html

Hope it helps,

Jon

Hello,

Please ensure your instance's firewall settings are correct for SSH: https://lightsail.aws.amazon.com/ls/docs/en_us/articles/understanding-firewall-and-port-mappings-in-amazon-lightsail

Here is information on connecting to your instance via terminal SSH: https://lightsail.aws.amazon.com/ls/docs/en_us/articles/amazon-lightsail-ssh-using-terminal

I would also recommend creating an instance snapshot and creating a new instance from that snapshot then attempting to connect to the new instance.

If you are still facing trouble, please reach out to AWS Support.