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Amazon Connect uses Contact Lens Feature for call recording which works only for the duration the call is connected to a live agent. If you are looking to record the IVR (before connecting to the agent) then refer this link https://github.com/amazon-connect/amazon-connect-realtime-transcription
已回答 7 個月前
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When you say transfer to a phone number, is it transferring to an outside number and not an agent?
Can you please describe what you are trying to accomplish? What is the desired end to end flow you are trying to put together? Who is calling who? It is not clear from your description what you are trying to do.