AWS Rekognition: Search Faces in a Collection issue

Question

Hi,

We have been using AWS Rekognition for searching faces in our collection. However, today (27/01/2022) we observed that the faces which earlier matched with a certain similarity are not being matched from today.

Has there been a recent update to the face matching model?

Also, the matches and similarity which I am getting from search faces function, when I try matching them with compare faces I get a different similarity.

Looking forward to understand what's the issue here.

Regards,
Swarup

Answer

Hi Swarup, we are happy to work with you to investigate this issue.  Can you open a case using this [link](https://aws.amazon.com/contact-us/)  and share the case ID here.  We can then engage directly to troubleshoot.

AWS Rekognition: Search Faces in a Collection issue

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