Workmail - undelivered inbound emails

Hello! Some emails are not delivered to our emails addresses sender receiving the message Your message wasn't delivered to name@mydomain.com because the address couldn't be found, or is unable to receive mail. It's strange, because it's not happening all the time, some messages are delivered, other no.

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Amazon WorkMail

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English

Alex

已提問 2 個月前檢視次數 103 次

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Hi,

The problem sounds like you have multiple MX records for your domain. One MX record for WorkMail and another MX record for a different mail service. This is not possible, you can only have MX record(s) for 1 mail service. If you have records for multiple mail services, only 1 service will receive the email and if it does not know the user it will bounce the message.

Kind regards, Robin

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robinkaws

已回答 2 個月前

Workmail - undelivered inbound emails

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