Users in Workmail unable to use WorkDocs integration

Using the same AD, users were set up with WorkMail and Workdocs access. However the users are unable to save files received in WorkMail in their WorkDocs and are receiving "Looks like you are not enabled in WorkDocs" error.

The same users are marked as active and have been using WorkDocs already. There are no issues in downloading attachments to their VM / laptops. Ideally would like them to have the ability to save files straight in WorkDocs.

Andrew_W 專家
2 年前
WorkMail and WorkDocs are in the same Region right?
rePost-User-3462923
2 年前
Yes, the users are in the same region. I did set up some IP limitations to restrict access.
Jesse_T
2 年前
Which type of directory are you using?

主題

商業應用安全性、身分識別與合規

標籤

Amazon WorkDocs AWS Directory Service Amazon WorkMail

語言

English

rePost-User-3462923

已提問 2 年前檢視次數 375 次

1 個回答

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Hi,

I'm sorry to hear you're experiencing problems with combining WorkMail and WorkDocs. I checked with the service team but there are now know problems. Some suggestions they made was to verify the user has enough storage in WorkDocs and that they do not use a Guest Role.

Kind regards, Robin

專家

robinkaws

已回答 2 年前

rePost-User-3462923
2 年前
All users have either normal role or power user role in workdocs They have not reached their limit either (<1MB uploaded on 1 TB limit)

Users in Workmail unable to use WorkDocs integration

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