is it possible to calculate and refer to estimated call wait time within connect without having contact lens?

0

is it possible to calculate and refer to estimated call wait time within connect without having contact lens? I would like to inform callers if they are in for a plus 10 minute wait...

Fizz
已提問 10 個月前檢視次數 291 次
1 個回答
1

Based on the experience you're trying to create, there are a number of solutions that can provide an estimated wait time to callers.

This blog provides a contact flow that will provide the estimated wait time based on the oldest call in queue.

This GitHub Solution provides a contact flow along with steps to deploy other AWS services, like AWS Lambda and Dynamo DB, to provide callers an estimated wait time based on the time of current calls waiting in queue.

profile pictureAWS
已回答 10 個月前

您尚未登入。 登入 去張貼答案。

一個好的回答可以清楚地回答問題並提供建設性的意見回饋,同時有助於提問者的專業成長。

回答問題指南