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1
If your client is not having Restrict contact access permission in the security profile of the user then they cant able to download transcripts. It will be greyed out on Recording/Transcript in Contact search page.
已回答 10 個月前
0
More than likely the security profile might be blocking this. What does the user have under Analytics and Optimization? Can they see the call in contact search and just not the download options? See here: https://docs.aws.amazon.com/images/connect/latest/adminguide/images/recording-icons.png
david
已回答 10 個月前
相關內容
- 已提問 1 年前
- AWS 官方已更新 2 年前
yes, they mentioned they cant see only download option as per there description, they can able to access the audio files and play them but cannot download due to the missing option ?