Relinquish IP addresses: ticket unassigned for more than 34 hours

Question

Yesterday morning I submitted a ticket to relinquish my dedicated IP addresses (standard) for SES. The ticket (13688777421) is still unassigned after 34 hours. When I asked to buy new IPs I got an answer in less than an hour. 
My concern is that dedicated IPs are billed on a monthly basis, so I am going to get a charge for september even if I submitted the ticket two days in advance. Is there anything I can do to speed up the relinquish process?

Answer

If you were automatically billed, given the circumstances, AWS may be willing to work with you to reverse the charge. I would suggest you reach out directly to AWS support for this answer. From AWS Support Center (https://support.console.aws.amazon.com/support/home), Create a case under **Billing > Other Billing Questions > Urgent Business Impairing Question**. Then fill out information about the request, and choose the **Chat** or **Phone** option, instead of **Web**, and you will be able to engage someone on this question almost immediately. Hope this helps!

Relinquish IP addresses: ticket unassigned for more than 34 hours

相關內容