WorkMail not working

Question

When setting up WorkMail over exchange in a Windows laptop running Outlook, I get the attached error below.

![Enter image description here](/media/postImages/original/IMdmruW6pWQvOfFhFwnu-kpA)

I Googled "error code 0x85010004 workmail" and found a related issue here: https://support.intermedia.com/app/articles/detail/a_id/10229/~/activesync-errors-on-windows-mobile-devices#:~:text=will%20be%20downloaded.-,ActiveSync%20error%200x85010004,not%20receive%20the%20error%20anymore.

SSL is enabled, email opens fine in an iPhone so all good with credentials and SMTP settings - what can be causing this error on a Windows laptop?

Thanks.

Answer

Hi,

You can find the instructions on how to configure the Windows 11 Mail client [here](https://docs.aws.amazon.com/workmail/latest/userguide/connect_win11_mail.html).
Also for mail on your iPhone I recommend switching to AES instead of IMAP for better experience. Documentation for configuring mail via EAS on the iPhone can be found [here](https://docs.aws.amazon.com/workmail/latest/userguide/mobile-client.html).

Kind regards,
Robin

WorkMail not working

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