Pinpoint Journey - Custom Events Endpoints are not processed

Question

Dear Community,

what am I doing wrong.
I setup a POC for Pinpoint to have a journey based on an event as a trigger and a segment to filter.
Somehow - no Endpoint gets processed.

Setup: AWS JS  SDK to create Endpoints (no Cognito) in Pinpoint and send Events (PutEventsCommand)
I am able to build segments and send to those campaigns. 
Events are getting shown with Data in Analytics - so all fine.

My expectation would be as everything is fine in place, Journeys would work like a charm - they are not.

To emphasize - I am **not** using AWS Amplify.

Any suggestions?
Thx in advance
Ralf

Answer

Hello,
Ideally, if campaigns are working than there should be no issue with journeys. However, as you are facing issue I would suggest to have a look in document[1] and open a support case by mentioning all the resource information in support case as this issue needs to be troubleshooted and resource information needs to be checked.
[1] https://docs.aws.amazon.com/pinpoint/latest/userguide/troubleshooting.html#troubleshooting-journey-event

Answer

Hello Saurab
thanks for the quick reply - never went down to the Troubleshooting section, as I did not expect to get this information there.
Helped me and it works now.
Thx
Ralf

Pinpoint Journey - Custom Events >> Endpoints are not processed

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