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Slight clarification. faddi is right on the inbound side, but on the outbound side you can push your call through Chime to your private SIP trunk into your PBX for outbound calls. Additionally, you can pass data via UUI. We're doing this and it works well.
david
已回答 1 年前
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Hi,
Amazon Connect, as a managed service, abstract the telephony layer and you're not required to setup any Trunks, SIP endpoints or manage the vendor relationships. As of today you can not bring your own carrier into Amazon Connect.
已回答 1 年前
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- 已提問 6 個月前
AWS 官方已更新 2 年前
Hi @dmacias, is there a link to documentation on how this is set-up in Connect? I am interested in trying it out.
I’ve not seen a link to it, but I know it’s possible. You need to use a voice connector group which allows you to setup a SIP trunk between Chime and your SBC. Then you’ll be able to use your Chime voice connector in Connect.
@dmarcias, no luck. I wasn't able to find an Amazon Chime option in the Amazon Connect "Transfer to Phone Number" Flow Block, after falling you steps above and creating a Chime Connector in a Chime Voice Connecter Group
Thanks @dmacias. The IBM Watson link was very helpful! Thank You for taking the time to find it.
Hi all,
This post is 1-year old. Is there any news on the inbound front, i.e. can Chime or Chime SDK be used to create a Voice Connector which can then funnel inbound calls to Amazon Connect ? I see also that Comstice has a solution which seems to manage inbound and outbound calls through a SIP Trunk to Amazon Connect. Does anyone has some experience of this third party solution ? Thank you. PS: For the people who may wonder why SIP Trunking can be important: there are scenarios where a SIP Trunk seems the simplest and cheaper solution (for instance, if a company has thousands of public phone numbers for all its employees (including its contact center agents) but wants to redirect only a significant fraction - more than a thousandf - of non-contiguous contact center numbers to Amazon Connect, without having to pay the PSTN outbound cost for all these redirected calls).