Workmail reports: You are currently not allowed to send this e-mail.

Question

One of my addresses is trying to send about 190 email and they are getting the error "You are currently not allowed to send this e-mail" for all the emails. I am sure that is well below the sending quota. What could be the problem. The dashboard does not show anything that would indicate why this is the case. We are sending using a custom domain and now the awsapps.com account. What could be the problem?

Answer

There are two things that'll cause this: either a service quota was exceeded, or the account has been flagged for something akin to spam or fraud. Check out the [health dashboard](https://phd.aws.amazon.com/), and failing that your open support cases to see if you've got a notice from AWS.

Workmail reports: You are currently not allowed to send this e-mail.

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