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The case creation with Voicemail Express is done via a Lambda function 'sub_salesforce_case.py'
There are a few options you could use to link these records.
- Create a new Lambda function to query salesforce for the voice call record, and then link it to the case. You could invoke this function from sub_salesforce_case.py and pass the created case number as a parameter to the child function.
- You could also use Lightning Flows to implement a similar style of logic in Salesforce via Process Builder
已回答 2 年前
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