Unable to access websites hosted on AWS

Question

Pioneer Group is a Category A ISP player, powering over 5,000 enterprises and over 5 lakh residential homes. All my customers are unable to access website which are hosted under AWS. Kindly let us know if any inputs required.

Answer

Hi Satish,

There is a lot of information needed to do this troubleshooting. I advice that you [hire a support plan](https://aws.amazon.com/premiumsupport/) according to your business needs and [contact support](https://console.aws.amazon.com/support/home#/case/create?issueType=technical) to aid you in this troubleshooting.

Answer

I do not see any ongoing issues in the Service Health Dashboard, so this is likely ISP issue. FYI you can always check this dashboard for any recent or ongoing AWS issues.

https://health.aws.amazon.com/health/status

If the ISP does not see any issues then recommend getting in touch with Support.

Unable to access websites hosted on AWS

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