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However, when sent in our html email template, clicking the link opens up in a new tab in chrome, then closes immediately without downloading -
Is this on Mac? Have you tried minimizing the browser window and checking if the file download box goes to the background. I noticed this on Chrome a couple of days ago in a different context, so just asking. In my case I noticed similar behavior to yours but then did see the file download box getting hidden in the background. Probably some recent change in behavior in Chrome that's irritating.
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Yes, this is on a mac, but unfortunately, minimizing the window doesn't resolve the issue.
OK. Just thought of checking.