Scan to SMB Folder on FSX for Windows File Server

Question

We are currently facing an issue with setting up scan-to-folder functionality on AWS FSx for Windows File Server.

When attempting to use the scan-to-folder feature on our Sharp copier, we receive the following error message: "Account name or authentication password is invalid. Consult your network administrator." To troubleshoot this, we ran a packet capture and found that the error received is "Tree Connect Response, Error: Status_Access_Denied."

Steps we have tried so far:
* Verified that the account being used for authentication has full access permissions to the designated folder on the FSx file server share.
* Tried using the IP address of the server instead of the DNS name
* Used domain admin credentials and still received an authentication error
 It's worth noting that this was working perfectly fine on our on-premises server before migrating to FSx.

Has anyone encountered a similar issue or can offer any suggestions on what might be causing this problem?

Accepted Answer

This could be due to SMB encryption enabled on FSx if the scanner does not support SMB encryption. You can try and disable encryption of data on the FSx with the below command using the CLI for remote management on PowerShell:

PS>Set-FSxSmbServerConfiguration -EncryptData $False

https://docs.aws.amazon.com/fsx/latest/WindowsGuide/manage-encrypt-in-transit.html

Scan to SMB Folder on FSX for Windows File Server

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