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In order to access to the Contact search reports, you need the required permissions.
You can check the Search for contacts documentation for a guide on how Contact search works. More info about the required permissions here (Contact search section).
已回答 1 年前
0
I leave you this troubleshooting guide: How do I troubleshoot issues with contact trace records or applying filters in Amazon Connect?.
Sometimes the Restrict contact access option can cause this type of problems, you can try tu turn it off. Check the section Overlapping security profiles in the guide for more details.
已回答 1 年前
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Hi @igsalvar, thanks for your information. I've enabled "CallCenterManager" on "security profile" and also all the permissions on CL too. But my concern is Contact search is not showing any of the data for the dialed call. Contact search is just blank for all user. I've enabled all the permission listed on "security profile" and also selected all on CL permission for viewing the data on "Contact Search", But still there is no data viewing on "Contact Search".