Unable to send emails to Hotmail or gmail from Workspaces

0

Hello,

I am experiencing a very weird issue. When I try to send an email from Outlook (Office 365 Business Premium) in Workspaces it gives me the below error message. This happens regardless of whether I use Outlook desktop client or web app.

-->The public IP is - 18.205.83.94. The Workspaces IP is - 172.16.1.60. <--

When I send the same type of email from outside Workspaces (e.g. using web app on my computer or via a generic email client on my phone) - it goes through without any issues.

So, it seems like the culprit is the AWS Public IP Address. If so, how do I solve this issue?.

Error Message Details:
XXXXXXXX@hotmail.com
Your message wasn't delivered because the recipient's email provider rejected it.

Diagnostic information for administrators:
Generating server: CY4PR2201MB1109.namprd22.prod.outlook.com
XXXXXXXX@hotmail.com
Remote Server returned '550 5.7.708 Service unavailable. Access denied, traffic not accepted from this IP. For more information please go to http://go.microsoft.com/fwlink/?LinkId=526653 AS(8561) [CY4PR2201MB1526.namprd22.prod.outlook.com]'
Original message headers:
Received: from CY4PR2201MB1109.namprd22.prod.outlook.com
(XXXXXXXXXXXXXXX) by CY4PR2201MB1109.namprd22.prod.outlook.com
(XXXXXXXXXXXXXXX) with mapi id 15.20.2581.007; Sat, 28 Dec 2019
14:02:59 +0000
MIME-Version: 1.0
Content-Type: text/plain
Date: Sat, 28 Dec 2019 14:02:59 +0000
Message-ID:
CY4PR2201MB11098BEFBE8AB41A8822FFCCA1250@CY4PR2201MB1109.namprd22.prod.outlook.com
Subject: Re: Test email

Edited by: DannyVC on Dec 28, 2019 8:01 AM

DannyVC
已提問 4 年前檢視次數 334 次
1 個回答
0

Hi All,

The issue was related to the public ip address. I generated and then allocated an elastic ip address to my workspaces and all my issues are now solved.

Not sure why the public ip address was causing so many issues.

Cheers !

DannyVC
已回答 4 年前

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