SES bounces emails sent to a specific user but does not provide details on why

Question

We use SES to send emails to our users

For one particular user, we get a hard bounce with the body of the email "An error occurred while trying to deliver the mail to the following recipients:"

We can send emails to this address without issues via gmail or O365.

I need more information as to why it is being bounced.  How do I obtain this info?  Can the header details be logged in cloudwatch somewhere?

Accepted Answer

Hello.

How about setting up Amazon SES to notify you when a bounce occurs?  
https://docs.aws.amazon.com/ses/latest/dg/configure-sns-notifications.html

The content of the notification includes a field called "bounceType", so you may be able to determine what caused it from there.  
https://docs.aws.amazon.com/ses/latest/dg/notification-contents.html#bounce-object

SES bounces emails sent to a specific user but does not provide details on why

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