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Hi,
If your instances fail 2/2 Status checks this generally means that the underlying host is impaired, This will in turn cause a degraded experience as you mention We were unable to reboot the server and recover it to its normal stage for a considerably long period of time.
the correct cause of action once you note a 2/2 status check failure is to STOP/START your instance. This action will then move your instance to a different and healthy underlying host. See the link [1] that explains the concept of status checks in a bit more detail.
Let me know if there is anything specific you require assistance with, will be more than happy to offer guidance.
[1] Status checks for your instances - https://docs.aws.amazon.com/AWSEC2/latest/UserGuide/monitoring-system-instance-status-check.html
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This is tagged with Amazon Lightsail, but this looks like an EC2 instance. Please remove the Lightsail tag if it's not about that service