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Private zones will not be resolvable over the internet. Are you running public,private zone or split horizon where you have the same domain as private and public?
The records need to be in a public zone for internet resolution. Also the record the cname points too also has to be resolvable over the internet if this is being tested externally.
You can't do a "redirect" with a cname, its only an alias to another dns records. The webserver would have to have the HOST set to be that of the requested HTTP Domain being requested by the browser.
Its not clear if the Zones and the A records the CNAME resolves to are internal or external (Public) domains
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This is configured as a public zone so should be available outside to the Internet.
And the A records the CNAME point too are also in a public zone?