Handle Amazon Seller Central Buyer Messages in Amazon Connect

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Hello All,

Is it possible to route Buyer Messages from Amazon Seller Central into Amazon Connect chat?

Thanks in advance. Lou

  • AWS Marketplace Seller account needs in what painting or digital art sells share. accounts not opening problem please I need help, sir

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Not out of the box and I am assuming you are talking about this API, https://developer-docs.amazon.com/sp-api/docs/messaging-api-v1-use-case-guide

If so, you can create an Amazon Connect Task with the link to the order/item/message interface so the agent will get the Task and click on the llink to respond to the customer in amazon.com

https://docs.aws.amazon.com/connect/latest/APIReference/API_StartTaskContact.html

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已回答 1 年前
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已審閱 1 年前
  • Thanks Clarence, much appreciated.

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