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Here are a few suggestions that may help troubleshoot:
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Double check that the CNAME and SRV records are configured correctly in the Route 53 console. Make sure the name and type match what you are querying for.
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Verify the NS and SOA records are configured properly so the domains are delegated correctly to Route 53.
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Check if there are any firewalls, security groups or ACLs that may be blocking access to Route 53 for those record types.
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Try querying the CNAME and SRV records from different networks and locations to see if it is an localized issue.
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You can also try tools like digwebinterface.com to generate queries and debug DNS issues.
Also, consider
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Propagation Time: Changes may take time to spread globally.
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TTL: Ensure TTL isn't set too high, delaying changes.
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Query DNS: Use tools like dig +trace to trace resolution paths.
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Resolver: Confirm your DNS resolver isn't causing issues.
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Firewall/Network: Check for any blocks on DNS traffic.
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DNSSEC: Verify DNSSEC configurations if enabled.
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