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AWS SES Email: Error connecting with SSL ... wrong version number !

0

Hi All,

Our account status is HEALTHY in AWS Dashboard, But WE cannot send email using our own sendemail software.

We get the below error message: "Error connecting with SSL ... SSL3_GET_RECORD: wrong version number"

We use the following settings: ######### SMTP Server: email-smtp.us-west-2.amazonaws.com Port: 465 Security: Use SSL Username: AKIATMMFRAXUYRYCYL6S #########

Please have your time to support us.

Thanks & Best Regards. LAWS1.

Topics
Front-End Web & MobileBusiness Applications
Tags
Amazon Simple Email Service
Language
English
LAWS1
asked 18 days ago292 views
2 Answers
1

The version number of SSL used for the connection is incorrect. Amazon SES supports TLS 1.2 and TLS 1.3, so make sure you use one of them.

Use of TLS 1.3 is recommended.

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EXPERT
shibata
answered 17 days ago
  • LAWS1
    16 days ago

    Hi shibata,

    Thanks for your reply soon.

    When we use TLS, we get the error "AUTHENTICATION FAILED".

    We use our new credential SMTP account created in us-west-2 region. ########## IAM user name: ses-smtp-user.20240514-155135 SMTP user name: AKIATMMFRAXUYRYCYL6S ###########

    Please have your time to check and support us.

    Thanks & Best Regards. Litbi Support Team.

  • LAWS1
    16 days ago

    Hi Shibata,

    Thanks for your support.

    The details error is: ############ "Authentication failed.

    Please verify your SMTP/Exchange username and password issued by your provider during your certification process" The SMTP/Exchange server answered: Connection Closed Gracefully. ###########

    Please have your time to check and support us.

    Thanks & Best Regards. Litbi Support Team.

  • shibata EXPERT
    16 days ago

    Hi. The problem is that the SMTP authentication has failed. Please download and set up the authentication information for SMTP.

    https://repost.aws/knowledge-center/ses-create-smtp-credentials

    https://docs.aws.amazon.com/ses/latest/dg/smtp-credentials.html

0

Hi shibata,

Thanks for your reply soon.

When we use TLS, we get the error "AUTHENTICATION FAILED".

We use our new credential SMTP account created in us-west-2 region. ########## IAM user name: ses-smtp-user.20240514-155135 SMTP user name: AKIATMMFRAXUYRYCYL6S ###########

Please have your time to check and support us.

Thanks & Best Regards. Litbi Support Team.

LAWS1
answered 16 days ago

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