Amazon Connect Service quota

From https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html The default concurrent active calls per instance is 10. To request an increase, follow the steps in https://docs.aws.amazon.com/servicequotas/latest/userguide/request-quota-increase.html

The above is true and what's documented, but I've seen multiple times that for some reason the quota says 10, but you can't get more then 2 calls in. What I've started doing when creating a new instance is proactively sending a quota request for phone numbers, concurrent calls, etc. That way AWS confirms for you that you're all set.

david

The default is 10 concurrent calls. We don't document a limit. We're yet to see a customer go beyond a number we can support. As long as you have data to support your expected usage, you can submit a request.